¶ How to collect a useful log
Support probably linked you to this page in order to collect an Activity Log so we can troubleshoot an issue with a service. Please follow the below instructions exactly.
¶ Step 1 - Prepare
Fully close the the affected service or app. If possible, clear any local state.
Important: if these steps are not possible or not available, please move to step 2.
- Android Phone: Long press the app icon, go to App Info → Storage → Clear Cache
- Browser based: Open Incognito/Private tab
- iPhone: Go to Settings → Storage → Internal Storage → Cached data → Clear (more detailed steps here)
Additionally, fully close all non-relevant apps on the same device. This helps isolate the activity we're looking for.
¶ Step 2 - Start Log
Start the Activity Log for the Device that is configured on your phone, TV box, browser or computer that you're using to reproduce the issue.
Note: You can collect an Activity Log from any device that is using Control D, even if you are not using that device to access the Control D website. To collect logs from a device other than the one you are using to view the website, simply click on the device name at the top of the Activity Log tray.
¶ Step 3 - Reproduce Issue
Start the app or navigate to the website in the Incognito/Private tab, login and reproduce the problem. As soon as the issue is reproduced/error occurs, stop the Activity log immediately.
¶ Step 4 - Collect and Send
Copy the Activity log using the button at the top right of the Activity log screen (just above the search box) and provide it to support. Additionally, take a screenshot of the error and send it along with the activity log, and provide the exact device/platform you're using to reproduce the issue.